Returns and Refunds
All purchases we offer are covered by an extended 30-day returns policy. If they’re not working exactly right for you, we’ve got you covered. Shop at METALCITI knowing that you can return items (some exceptions apply) for any reason within those 30 days.
In what condition must the returned items be?
Please note that your items must be in original condition to be able to return them. All items will be inspected on arrival. We reserve the right to offer partial or no refund for items not returned in original condition.
How do I return items purchased?
If you haven’t used/installed your items, the easiest way to return your purchased items is to post them back to us. Please contact us before returning items to obtain a return reference number. The address for returns is:
Metalciti Ltd
101 Hollymoor Way
Squab Rubery
Birmingham, B31 5HE
United Kingdom
What about defective or flawed items?
We stand behind all of products. If your item is defective or faulty and it’s been less than 30 days since your purchase, simply contact us so that we can arrange a replacement for you.
Returns via own courier
It is also possible to return your order using the courier service of your choice. We advise that you enclose the returns form within the parcel and use the original packaging as far as possible. You should send the parcel to the address below:
Metalciti Ltd
101 Hollymoor Way
Squab Rubery
Birmingham, B31 5HE
United Kingdom
Conditions for returns
The withdrawal period elapses 30 days after the day on which you, or a third party designated by you other than the transporter, received the product. If you have ordered various goods with different delivery times in one order, the withdrawal time elapses 14 days following the day on which you have received the last product or component.
You can return the ordered item(s) easily, but not exchange these. If you return an item or request that the contract is cancelled you will always receive the refunded amount within 14 working days. If you have seen another product that you would rather have instead, please place a new order.
If you return the order completely you will receive all payments, including any delivery costs for shipment, within 14 days. We will repay you using the same payment method with which you paid originally unless you agree on an alternative method with us.
Questions about returns
If you have questions regarding returning an order, please contact our customer services. We are always happy to help you in making the returns process as simple as possible.